Statue of E-commerce Exchange
Statue of E-commerce Exchange
I. PRINCIPLES:
This Regulation applies to individuals who register to use and participate in promotional programs on the online sales website aquamina.com.vn.
Members participating in transactions on the aquamina.com.vn online sales website must be individuals with full legal capacity and are required to register with mandatory personal information. They are officially recognized by the aquamina.com.vn Online Sales Website Management Board and are allowed to use the services provided by the website.
The online sales website aquamina.com.vn serves as a trading platform between aquamina.com.vn store and its members (buyers), facilitating the online buying and selling process through integrated online features.
All contents of this Regulation must comply with the current legal system of Vietnam. Members participating in the aquamina.com.vn online sales website must be aware of their legal responsibilities according to the laws of Vietnam and commit to comply with the contents of the website.
II. TRADE PROCESS:
The management board of the aquamina.com.vn online sales website introduces to members the products and goods offered by the trader, along with prices and payment methods. Members can browse and select products to purchase based on their personal needs.
The aquamina.com.vn online sales website management board provides free delivery service for registered members.
To support members with payments, the website management board offers flexible and secure payment methods, which members can refer to and choose to apply if suitable:
Pay later (members receive goods at the aquamina.com.vn store or at a designated location within the company's operation scope):
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Step 1: Customer places an order;
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Step 2: The customer and the website management board confirm the order (via phone, email);
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Step 3: Management board confirms customer information;
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Step 4: Delivery by the website management board;
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Step 5: Customers receive goods and make payment.
III. SECURE TRANSACTIONS GUARANTEE:
The website management board uses services to protect customer information and payments. To ensure successful transactions and minimize risks, members participating in the aquamina.com.vn online sales website are required to take note of and comply with the following commitments:
a) The system of the auamina.com.vn online sales website is designed to prevent members from placing an order until they safely exit the order mode;
b) When the member clicks Buy Now or Order Now, the member's browser will enter safe mode. Data related to the member's order, personal information, and payment details will be encrypted while passing through the servers. members should exit safe mode after completing their order.
c) Members should not share payment details with anyone via email. The website is not responsible for any losses members may suffer from exchanging information via the internet or email.
d) Members must not use any programs, tools, or other means to interfere with the system or alter data structures. It is strictly forbidden to distribute, propagate, or encourage any activities that interfere with or damage the website's system. Violations will be handled in accordance with the Regulations and provisions of the law.
IV. PROTECTION OF CUSTOMERS' RIGHTS
To ensure the interests of members, the Website Management Board recommends that individuals, when registering as a member, must fulfill the following requirements:
Provide complete and accurate personal information, including full name, contact address, email, identity card number, phone number, etc. The member is responsible for the legality of the provided information. The Website and Store management will not be responsible for settling complaints related to the member's interests if the provided personal information during registration is found to be incorrect.
Thoroughly review the information related to promotional products on the Website, such as price, brand, specific support services, conditions of use, address, delivery method, payment method, and other relevant information provided by the Website Management Board.
Members have the right to directly send complaints and claims to the store if they have evidence that the goods provided by the store do not meet the quality, specifications, or product warranty as the information published on the website aquamina.com.vn.
Members can submit complaints through the customer care channel of the Website Management Board aquamina.com.vn, and upon receiving the member's complaint information, the Website Management Board will handle such complaints as quickly as possible.
aquamina.com.vn will make all reasonable efforts to resolve complaints of members accessing or using products on the aquamina.com.vn online sales website. If such efforts fail, by using this website, the member agrees that any claim or dispute they may have against aquamina.com.vn will be resolved in accordance with the laws of Vietnam, and aquamina.com.vn's total liability shall not exceed the amount received by aquamina.com.vn from the product traded with the member for the member's claim related to the member's claim.
All transaction information is kept confidential, unless required to be provided when demanded by law enforcement agencies.
V. UNTRUTHFUL INFORMATION MANAGEMENT:
a) Members are solely responsible for the security and storage of all service use activities under their registered name, password, and email box.
b) The member is responsible for promptly notifying the aquamina.com.vn online sales website about any unauthorized use, abuse, breach of security, or third-party access to their registered name and password to take appropriate measures.
c) Members must not use the services of the aquamina.com.vn online sales website for illegal, unreasonable, fraudulent, threatening, or harmful purposes, including information exploration, sabotage, creating and spreading viruses that damage the system, configuration, or transmission of information of the aquamina.com.vn online sales website. Moreover, members must not use the services for market speculations or manipulations. In case of violations, members must be responsible for their actions before the law.
d) Members may not change, modify, assign, copy, propagate, distribute, provide, or create similar functions of the services provided by the aquamina.com.vn online sales website to a third party without the consent of the aquamina.com.vn online sales website as specified in this regulation.
e) Members must not act to discredit the online sales website aquamina.com.vn in any form, including causing disunity among members by using a second registered name, involving a third party, or propagating and disseminating information that damages the reputation of the online sales website aquamina.com.vn.
VI. RESPONSIBILITY IN CASE OF TECHNICAL ERRORS ON THE WEBSITE:
aquamina.com.vn acknowledges that it does not have control over the security of the Internet or other networks used by members to access or communicate with the website. Therefore, aquamina.com.vn cannot be held responsible for the security of information transmitted by members while conducting transactions on the website. Additionally, aquamina.com.vn will not be liable for any data lost during transmission.
During transactions on the website, members are required to strictly adhere to the provided guidelines.
The Management Board of aquamina.com.vn is dedicated to delivering the best quality products to Members participating in transactions. In the event of a technical error, software malfunction, or other objective issues preventing members from participating in a transaction, members should notify the Website Management Board via email: sales@aquamina.com.vn or oversea@aquamina.com.vn. The Website Management Board will promptly address the error to facilitate members' participation on the aquamina.com.vn online sales website.
However, it is important to note that the Management Board of the aquamina.com.vn online sales website will not be held accountable for handling cases where members' complaints and notifications fail to reach the Management Board due to technical errors, transmission issues, software malfunctions, or any other errors not attributed to the Management Board.
VII. RIGHTS AND RESPONSIBILITIES OF AQUAMINA.COM.VN ONLINE SALES WEBSITE MANAGEMENT:
aquamina.com.vn will present products at preferential prices to registered members upon completion of the required registration procedures, including the online declaration of relevant personal information as specified by aquamina.com.vn.
The Management Board of aquamina.com.vn online sales website reserves the right to terminate a member's membership and usage of one or all services provided by the website if the member violates the regulations of aquamina.com.vn online sales website or engages in activities that impact the business operations of aquamina.com.vn online sales website. The member will be notified of such termination within at least one (01) day.
aquamina.com.vn online sales website holds the copyright of all content on the website in accordance with international copyright laws and legal regulations on intellectual property protection in Vietnam. This includes all icons and content in different languages that are owned by aquamina.com.vn online sales website. Unauthorized copying, use, or dissemination of the above property rights is strictly prohibited.
Responsibilities of the Management Board of aquamina.com.vn Online Sales Website:
The Management Board of aquamina.com.vn online sales website is responsible for the development and maintenance of the website. This includes tasks such as research, design, procurement of hardware and software equipment, internet connectivity, and the development of policies to support the website's operation under permitted conditions and scope.
The Management Board will collaborate with partners to build systems and utility tools for facilitating transactions among participating members and users on aquamina.com.vn online sales website.
The Management Board is responsible for building and enhancing the knowledge and information system related to foreign trade, e-commerce, handicrafts, domestic and international commercial legal documents, foreign markets, as well as news relevant to the operation of aquamina.com.vn online sales website.
The Management Board will engage in promotional activities and promote aquamina.com.vn online sales website in foreign markets, within the allowed scope and conditions. This aims to expand and connect with potential customers and develop foreign markets for the participating members of aquamina.com.vn online sales website.
The Management Board will make every effort under the given conditions to maintain the normal operation of aquamina.com.vn online sales website and resolve issues such as technical problems, software errors, internet transmission issues, human resources, social fluctuations, natural disasters, power outages, decisions of third-party entities, or state agencies. However, in case of incidents beyond our control, force majeure circumstances causing damage to members, aquamina.com.vn online sales website cannot be held liable.
aquamina.com.vn Online Sales Website Management Board will provide advice and guidance to members on how to conduct buying and selling processes through aquamina.com.vn Online Sales Website.
VIII. RIGHTS AND RESPONSIBILITIES OF MEMBERS AND USER ACCESS:
*Member's rights:
Members who join the online sales website aquamina.com.vn will have free membership. Membership fee refers to the fee required for participating in activities on the aquamina.com.vn online sales website, excluding other fees like advertising fees, consulting services, or other fees on the aquamina.com.vn online sales website.
Members will receive a unique registration name and password to access services and conduct transactions on the
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